Shipping policy
SHIPPING POLICY
Last updated: 22 July 2026
Where we ship
VeloLayers ships to the destinations that are available at checkout. Orders for Hong Kong and most international destinations are produced and dispatched from Hong Kong. Selected products ordered for delivery to US addresses are printed and fulfilled by Slant 3D in the United States, as identified on the product page. A US order not identified as US-fulfilled is dispatched from Hong Kong.
Processing time
Most items are made after an order is placed. Normal production and handling time is 3–7 business days. A different handling time or preorder date, if applicable, will be shown on the product page before purchase. Business days exclude weekends and public holidays at the fulfilment location.
Hong Kong orders
Hong Kong orders are normally produced in Hong Kong and dispatched by a local tracked service. Carrier transit is normally 1–2 business days after dispatch. The complete current estimate and shipping charge are shown at checkout.
United States orders
Products offered with US fulfilment are normally produced within 2–3 business days and delivered by the selected carrier within a further 2–4 business days. The usual total estimate is therefore 5–7 business days. If a product must ship from Hong Kong, this will be disclosed on its product page and the longer estimate will be shown at checkout.
Other international orders
Other international orders are dispatched from Hong Kong, normally using Hongkong Post or another carrier shown at checkout. Delivery time varies by destination and service. The current estimated delivery range and charge are shown at checkout before payment. Customs processing can add time outside VeloLayers’ control.
Tracking and split shipments
Tracking is supplied when the selected service includes it. An order containing items from different fulfilment locations may arrive in separate packages. Any separate shipping charges are shown before payment.
Duties and taxes
Taxes collected by the store are shown at checkout. Unless checkout expressly says that import duties and taxes are prepaid, the recipient is responsible for charges assessed by the destination country. Refusing a parcel because of import charges may reduce the refund by unrecoverable shipping or return costs, to the extent permitted by law.
Address changes and delivery problems
Customers are responsible for entering a complete delivery address. Contact support@velolayers.com immediately if a correction is needed. An address cannot always be changed after production or dispatch. For a parcel that is damaged, substantially delayed, or marked delivered but missing, contact us with the order number so that we can investigate with the carrier.
If we cannot dispatch an order within the promised timeframe, we will contact the customer with a revised dispatch date and offer the choice to accept the delay or cancel for a full refund.
Preorders
A preorder is clearly labelled on the product page and shows the expected dispatch date. Preorder items may ship separately. An estimated date is not a guarantee; if a material delay occurs, we will provide an updated estimate and any cancellation or refund option required by applicable law.
Contact
Contact support@velolayers.com immediately if an address correction is needed.
Shipping questions: support@velolayers.com